When creating accounts in Porta Billing, please follow the following steps.
- Please create accounts as as credit type accounts
- balance can be zero or default value
- voip password must be populated
- account id must match did precisely beginning with country code
- User Interface login must match did
- Under service tab, um must be enabled ( click on incoming calls link to see the UM options)
- You can enable follow me or other options as desired
- product selected must have the appropriate tariffs. If the inbound tariff is not setup to handle the call, it will fail.
- Life Cycle setup appropriately
- You can also find more info on this by clicking
on help on the top right in any screen in Porta Billing or downloading
Porta Manual from our support site under download.